Refund policy

Return & Refund Policy

Returns

Merry Holic offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at merryholic.support@gmail.com. Please include your order number and, if relevant, photos of the item.

If your return is accepted, we’ll send you the return address and instructions on how to send your package. Return shipping costs are the customer’s responsibility unless the item arrived defective, damaged or incorrect (see below). We recommend using a tracked shipping service, because we cannot be responsible for returns that are lost or damaged in transit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at merryholic.support@gmail.com.

Damages and issues

Please inspect your order when it arrives and contact us within 7 days of delivery if the item is defective or damaged, or if you received the wrong item. Send us your order number and clear photos of the item and packaging. If the issue is confirmed, we’ll cover the cost and, at our choice, send a replacement or issue a refund. In some cases we may ask you to keep the item and will not require a return.

Exceptions / non-returnable items

Custom or personalized items and special orders cannot be returned. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are the customer’s responsibility.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Original shipping charges and return shipping costs are non-refundable, except when the return is due to a defective, damaged or incorrect item. Your bank or card company may take additional time to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at merryholic.support@gmail.com.

Contact

Merry Holic
merryholic.support@gmail.com